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Industries · Retail and e-commerce
AI and software for retail and e-commerce.
Uliasti builds AI agents, product data platforms and custom software for Swiss retailers and e-commerce brands. The goal is the same in every shop: fewer hands on catalogue, orders and service, and better data behind every decision.
Where the work is
Where retail loses the hours.
The margin is thin and the manual work is wide.
Product data
Supplier files, translations, attributes and images arrive incomplete. Agents enrich, translate and check product data before it reaches the shop.
Orders and returns
Address errors, partial deliveries and returns each cost a person minutes. Agents handle the standard cases and route the rest.
Customer service
The same questions about delivery, sizes and invoices every day. An agent answers from order data and policy, and hands over when it is unsure.
How we help
What we build for retailers.
Agents, data and tooling around the platform you already run.
AI agents
Agents on catalogue and service
Product enrichment, translation, order exceptions and first-line service, connected to your shop, ERP and PIM.
Fewer tickets, cleaner data.
Data
Product and sales data platforms
One place for product, stock, price and sales data across channels, with governed pipelines and clear ownership.
Decisions on current numbers.
Software
Shop and back-office tooling
Custom integrations, internal tools and front-end work where standard platforms stop.
Fits your process, not the other way round.
Partners
Built with commerce partners
We work with product information and commerce platforms where that is the faster route, and build only what has to be built.
Buy where it fits, build where it counts.
What it has to survive
The conditions this work has held up under.
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Tools we integrate
Works with the platform you already run.
We build inside the tools your teams already use and in the systems behind them. We are an official Claude partner and neutral on everything else.
Google Workspace
Gemini Enterprise
Microsoft 365 and Copilot
Claude
SAP
Salesforce
HubSpot
ServiceNow
Oracle
Atlassian
Slack
NotionRelevant services
Where to start.
Relevant thoughts
Read before you decide.
What to Automate First
Frequency beats drama. A simple rule for picking automations that pay for themselves in weeks.
Read →The Spreadsheet That Runs Your Company
How to tell when a helper file has become infrastructure, and how to replace it without drama.
Read →Is Your Data Ready for AI?
You need less than you think: accessible, described and owned data for one process.
Read →Questions
Retail and e-commerce, answered.
What can AI agents do in a retail or e-commerce business?
Agents can enrich and translate product data, check supplier files, handle standard order exceptions and returns, and answer first-line customer questions from order data. They work across the shop, ERP and PIM rather than inside one tool, and hand over to a person when a case falls outside their limits.
Do we need a new shop platform first?
No. Most of the value sits in the data and processes around the shop. Uliasti connects to the platform you already run and adds agents, data pipelines and tools on top. A platform change is a separate decision and rarely the first one.
How do you keep product data quality under control?
By treating product data as a platform: one source, governed pipelines, defined owners and automated checks before anything reaches a channel. Agents then do the repetitive enrichment while people handle the exceptions the checks surface.
How quickly can a first agent go live in retail?
A first supervised agent on one process, such as product enrichment or order exceptions, usually goes live within a quarter. The baseline is measured first, so the result is a number, not a feeling.
