At Uliasti GmbH, we believe customers should stay because they find value, not because they feel locked in. You can cancel your subscription at any time directly through the applicable Service.

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This Cancellation Policy applies to all Uliasti products and services, including Advanzo, Techify, and Uliasti AI (together, the “Services”).

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How to Cancel

The account owner may cancel a subscription at any time using the account settings or billing section of the relevant Service.

Our legal and contractual relationship is with the account owner. For security reasons, we cannot cancel an account at the request of anyone else.
If you are unsure who the account owner is, please contact us and we will reach out to the account owner using the contact details on file.

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What Happens When You Cancel

• Once your account is canceled, access to the Services will generally end immediately or at the end of the current paid billing period, depending on the Service and plan.
• You are responsible for exporting or downloading any data you wish to keep before cancellation.
• After cancellation, your account and its content will become inaccessible.

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Data Deletion After Cancellation

• Data stored in your account will be scheduled for deletion from active systems within 30 days after cancellation.
• Backup copies will be deleted within 60 days, unless longer retention is required by law.
• Once data has been permanently deleted, it cannot be recovered.

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Details on data handling are described further in our Privacy Policy.

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Billing and Refunds

• After cancellation, you will not be billed again.
• Subscription fees are generally not automatically prorated for unused time in the current billing period.
• In exceptional cases (for example, accidental renewals or minimal usage), you may contact us and we will review refund requests fairly and in good faith.

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Uliasti-Initiated Cancellations

We may suspend or cancel accounts under the following circumstances:

• Trial accounts that are not upgraded after the trial period ends
• Accounts with failed payments that remain unpaid for an extended period
• Inactive free accounts after a prolonged period of inactivity
• Accounts in violation of our Terms of Service, applicable law, or acceptable use standards

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Where reasonable, we will provide notice before cancellation.

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Consulting and Professional Services

Cancellation of consulting or professional services is governed exclusively by the applicable written agreement, proposal, or statement of work agreed between Uliasti GmbH and the client.

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This Cancellation Policy applies only to subscription-based Services unless otherwise agreed in writing.

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Contact

If you have questions about these Terms, please contact us via policy@uliasti.com.

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