At Uliasti GmbH, we aim to build long-term relationships based on trust and value. If you are unhappy with any of our Services, please contact us. We review refund requests fairly and in good faith.

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This Refund Policy applies to all subscription-based products operated by Uliasti GmbH, including Advanzo, Techify, and Uliasti AI (together, the “Services”).

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‍Definitions

• You may cancel your subscription at any time in accordance with our Cancellation Policy.
• After cancellation, you will not be billed again.
• Subscription fees are generally not automatically prorated.
• Refunds are handled on a case-by-case basis, taking into account usage, timing, and circumstances.

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Full Refunds

We may grant a full refund in situations such as:

• You were charged for a new billing period but intended to cancel before renewal.
• You forgot to cancel and the Service has not been used since the last billing cycle.
• You tried one of our Services for a short period and found that it was not a good fit.

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Partial Refunds or Credits

We may grant partial refunds or account credits in situations such as:

• You forgot to cancel some time ago, and there has been limited or declining usage since then.
• You upgraded to a higher plan but did not end up using the additional features or capacity.
• There was a service issue on our side, such as extended downtime or a significant delay in customer support response.

Credits, if granted, may be applied to future billing cycles unless otherwise agreed.

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No-Questions-Asked Approach (Within Reason)

If you are genuinely unhappy with a Service and reach out within a reasonable time after purchase or renewal, we will do our best to make things right. Our goal is fairness, not strict enforcement.

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Data Access and Deletion

Refunds do not change how data is handled after cancellation.
Data access, retention, and deletion are governed by our Cancellation Policy and Privacy Policy.

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Consulting and Professional Services

Refunds for consulting, development, or other professional services are governed exclusively by the applicable written agreement, proposal, or statement of work agreed between Uliasti GmbH and the client.
This Refund Policy applies only to subscription-based Services unless otherwise agreed in writing.

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Contact

If you have questions about these Terms, please contact us via policy@uliasti.com.

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